Ron is the CEO of a business services company. He has a team of people who regularly prospect for business by contacting potential clients. Ron’s company has some pretty compelling solutions for their industry. Their pitch is pretty good, so they set many meetings with executives who express interest in their services. The frustration for Ron is that he and his team have almost no sense of which opportunities will turn into good clients, and which ones are not worth their time to pursue.
During a workshop with Ron’s team, we evaluated the information each person collected when meeting with potential clients. Uh oh! It turns out that each team member was collecting their own set of information they thought might be important. None of the team members was collecting the same information as another team member. Ron’s team needed to discover the best way to know if a business prospect is worth your time .
Four Quadrants of Information
There are many systems that describe the information you should collect when meeting with potential customers. Many of these systems require a Venn Diagram, an Abacus, and a floating point calculator if you want to truly manage the process. I am a big believer that you need a simple process if you want people to follow it.
Of course, just knowing what to capture is nice, but here is a way to keep track of how you’re doing, and some sample questions you can use in that part of the discussion. First, take out a blank sheet of paper. Draw a line down the center from top to bottom creating two equal sides (left and right). Then Draw a line that splits the page horizontally into top and bottom. This will give you four equally-sized quadrants. In the corner of the upper left box, write the word “Issue”. In the upper right, write “Impact/Importance.” In the lower left box write “Results,” and write “Others Impacted“ in the lower right box.
The Best Way To Know If A Business Prospect Is Worth Your Time
Let me explain each one…