Written by Millionaire’s Digest Staff Member: Franci Hoffman
Founder & Owner of:amanpan
-Millionaire’s Digest Contributor, Inspirational & Motivational Writer
A Customer’s Experience (6 min read)
Your phone rings and I am referring to the tool that is the welcome mat to your business. Do you remember it? It usually sits on a desk and is opening the door to welcome callers to your business. Its role is to assist the caller as deemed appropriate. In other words, handle their request or channel the caller in the right direction. This is your business and first impressions linger. You already know that, don’t you?
I’m warning you that this article is going to be rather elementary for most of you. However, I feel that this topic needs attention.
Herein lies the problem. I have to call my cable company, which their reputation for customer service is less than stellar.
View original post 867 more words